This Privacy Policy explains how Joe Limo ("we", "us", "our") collects, uses,
and protects your personal information when you use the Joe Limo customer
application, the Joe Limo Driver application, and related services
(together, the "Services"). By using the Services you agree to this Policy.
1. Information We Collect
- Account & profile data: name, email address, phone number, and (optionally)
a profile photo you upload.
- Booking data: pickup and drop-off locations, dates and times, ride and vehicle
type, passenger and bag counts, flight details for airport pickups, and special instructions.
- Driver & vehicle data (Driver app): driver profile photo, assigned vehicle
details, vehicle photo, and license plate, shown to customers so they can identify their ride.
- Location data: to enable pickup/drop-off selection and trip coordination. Precise
location is used only while relevant to a booking and with your device permission.
- Payment data: in-app payments are processed by Stripe. Card and
bank (ACH) details are entered into Stripe and handled by Stripe; we do not store full card or
bank account numbers on our servers. We retain payment status, amounts, and a Stripe reference.
- Authentication data: credentials are managed by our identity provider (Keycloak).
We store a reference that links your login to your account.
- Technical data: basic device and log information needed to operate and secure the Services.
2. How We Use Your Information
- Create and manage your account and provide the Services.
- Arrange, dispatch, and complete rides; connect customers and drivers for a booking.
- Generate and deliver invoices and process payments (via Stripe).
- Show drivers their recorded earnings for completed rides.
- Send service communications, including password-reset and account emails.
- Maintain security, prevent fraud, and comply with legal obligations.
3. How We Share Information
We share information only as needed to operate the Services:
- Between customer and driver for an active booking (e.g., name, pickup details,
vehicle and driver identification).
- Service providers that process data on our behalf, including Stripe
(payments), our identity provider (authentication), and our hosting/infrastructure provider.
- Legal disclosures when required by law or to protect rights, safety, and security.
We do not sell your personal information.
4. Payment Processing
Payments are handled by Stripe, Inc. Your use of in-app payments is also subject to
Stripe's Privacy Policy.
Card and bank details are transmitted directly to Stripe.
5. Data Retention
We keep personal information for as long as your account is active and as needed to provide the
Services, resolve disputes, and meet legal, accounting, or reporting requirements. You may request
deletion as described below.
6. Your Rights & Choices
- Access, correct, or update your profile information in the app.
- Request a copy or deletion of your personal data.
- Control device permissions (location, photos) in your device settings.
To exercise these rights, contact us at support@joelimo.org.
7. Security
We use encryption in transit (HTTPS/TLS), access controls, and reputable third-party processors to
protect your data. No method of transmission or storage is completely secure, but we work to protect
your information using industry-standard measures.
8. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect their personal
information.
9. Changes to This Policy
We may update this Policy from time to time. Material changes will be reflected by updating the
"Last updated" date above.
10. Contact Us
Questions about this Policy or your data? Email
support@joelimo.org.